If service providers are to flourish in the longer term, they need to transform their service operation platforms to become highly integrated, automated and flexible. Taking a custom-engineered approach is likely to be too slow, risky and expensive.

These issues have long been recognized by the industry and TM Forum’s unique Collaboration Community developed the Business Process Framework (eTOM) to address them.

In this report we share compelling evidence of exactly how the Business Process Framework delivers substantial business benefits through some very different case studies. Read about how:

  • China Unicom generates an additional $1 billion a year in savings and new revenues;
  • U.S. cable company Charter Communications has cut its annual IT spend by 60 percent;
  • Vodafone D2 gained savings of 47 percent in capital expenditure and 68 percent in operating expenditure


You might also be interested in our Frameworx Courses

To learn more about the Business Process Framework and what it can do for your business, consider attending official TM Forum Frameworx courses offered around the world. Look for an upcoming Roadshow near you.